At Project X, we provide custom digital product development services. Because our work involves time, planning, design, development, infrastructure, and resources allocated specifically to each client project, our refund policy depends on the stage and circumstances of the project.
1. Scope
This Refund & Cancellation Policy applies to Project X services, including:
- Web and mobile application development
- Custom software and AI-powered applications
- E-commerce and restaurant applications
- Business management systems and UI/UX design
- API integrations, cloud and deployment services
- Maintenance and support
Specific refund terms may also be defined in an individual project proposal, quotation, statement of work, or service agreement. If a signed project agreement contains different refund terms, the signed agreement will take priority.
2. Project Deposit / Advance Payment
Some projects may require an advance payment before development begins. The advance payment may cover project planning, requirement analysis, UI/UX preparation, architecture planning, development resources, project scheduling, and initial development work.
3. Cancellation Before Work Begins
If a client cancels a project before Project X has started any project-specific work, the client may be eligible for a refund of the amount paid, after deducting any applicable payment-processing or administrative costs. Refund eligibility will be determined based on the project agreement.
4. Cancellation After Work Begins
If development, design, planning, research, architecture, or other project-specific work has started, the refund amount may be reduced based on the work completed. Project X may deduct the value of completed design and development work, planning, research, architecture, third-party expenses, infrastructure costs, payment-processing fees, and other non-recoverable project costs. Any remaining refundable amount will be calculated based on the individual project agreement.
5. Milestone Payments
For projects divided into milestones, each completed milestone may be considered separately. Once a milestone has been completed and approved by the client, its payment is generally non-refundable, except where otherwise required by applicable law or agreed in writing. Future milestones that have not yet started may be cancelled according to the project agreement.
6. Client-Requested Cancellation
If the client decides to stop a project for reasons unrelated to Project X, the client remains responsible for payment for work completed up to the cancellation date. Project X may provide the client with completed work that has been paid for, subject to the applicable agreement.
7. Project Delay Caused by the Client
A project may be delayed if the client does not provide required information, content, feedback, approvals, credentials, API access, assets, or business decisions. Such delays do not automatically create a right to a refund. Project X will make reasonable efforts to communicate significant delays and agree on a revised timeline.
8. Change of Mind
Because Project X provides customized services specifically for each client, refunds are generally not available simply because a client changes their mind after work has begun. We encourage clients to clearly communicate their requirements before development begins.
9. Third-Party Costs
Projects may involve cloud hosting, domain registration, payment gateways, AI APIs, email and SMS services, software licenses, external APIs, and third-party subscriptions. Fees already paid to third-party providers may be non-refundable and may not be refundable by Project X.
10. Project X Cancellation
Project X may cancel or suspend a project when a client fails to make payments, repeatedly fails to provide information, requests unlawful work, engages in abusive, fraudulent, or threatening behaviour, or when continuing creates significant legal, security, or operational risks. If Project X cancels for reasons unrelated to the client's actions, any applicable refund will be determined by the work completed and project agreement.
11. Bugs and Defects
A software bug within the agreed project scope does not automatically qualify for a refund. Project X will make reasonable efforts to correct valid defects identified during the agreed support or warranty period. Issues caused by client modifications, third-party changes, unsupported environments, new requirements, external services, or unauthorized changes may not be considered project defects.
12. Refund Requests
To request a refund, contact thezsu3@gmail.com and include:
- Client name and project name
- Payment date and amount
- Reason for the refund request
Project X will review the request and respond within a reasonable period.
13. Refund Processing
If approved, a refund will generally be returned using the original payment method where technically possible. The time required may depend on the payment provider or financial institution. Any applicable non-refundable transaction or processing fees may be deducted where permitted.
14. No Guaranteed Refund
Payment for custom software development does not automatically create a right to a full refund. Refunds are evaluated based on the project agreement, work completed, project stage, payments made, third-party costs, reason for cancellation, and applicable law.
15. Disputes
If a client has a concern regarding payment or refund, we encourage them to contact Project X first so that we can attempt to resolve it directly. Any formal dispute will be handled according to the applicable project agreement and applicable laws of India.
16. Changes to This Policy
Project X may update this Refund & Cancellation Policy from time to time. The updated version will be published on this page with a revised Last Updated date.
17. Contact
For billing, cancellation, or refund questions:
Project X
Billing: thezsu3@gmail.com
General: thezsu3@gmail.com
Phone: 7708806535
Website: projectx.com
Our Commitment
We aim to keep our pricing, project scope, payment terms, and cancellation conditions clear before development begins.
Project X — We Build Digital Products That Help Businesses Grow.